System Status
System Status
Welcome to Ping Identity's system status site.System Uptime
System Uptime
System uptime in the past 90 days.Past Incidents Past Incidents
Welcome to Ping Identity's system status site.
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PingOne Service Interruption
Incident
Report for Ping Identity
Resolved
This incident has been resolved.
Monitoring
The issue has been fixed and the affected systems are now operating normally. Our SRE team is continuing to monitor the affected systems.
Identified
We have identified the issue, and are working on a resolution.
Only Customers in North America using PingOne MFA and the PingFederate adapter were impacted by this issue. It was not in fact a general outage of SMS.
Only Customers in North America using PingOne MFA and the PingFederate adapter were impacted by this issue. It was not in fact a general outage of SMS.
Update
This issue is only impacting customers who are using customized SMS message templates. We are continuing to investigate this issue.
Investigating
Monitoring systems have detected an issue with SMS services in North America. The Site Reliability Engineering team has been notified and is currently working the issue. We will update this message when the incident has been identified. Automated monitoring systems will update affected components and will resolve operational status as systems recover.
For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
This incident affected: Twilio (SMS Long Code, United States, SMS Toll-Free, United States).