Resolved -
The service provider's fix appears to have resolved the issue. This incident is now closed.
Jun 21, 23:33 UTC
Update -
The service provider has deployed a fix. We are experiencing signs of recovery.
Jun 21, 22:42 UTC
Update -
The service provider is still working on resolving the issue.
Jun 21, 22:10 UTC
Update -
The service provider is working to address the issue and has provided a 2-hour ETA.
Jun 21, 21:09 UTC
Update -
Still investigating.
Jun 21, 20:01 UTC
Identified -
PingOne Multitenant MFA Android users are experiencing a global service degradation. A change in the data format of the Certificate Transparency API broke a widely used Android library that provides Certificate Transparency verification. This issue prevents Android devices from validating SSL certificates during MFA push operations. All other MFA operations such as email, OTP, and SMS remain operational. We continue to investigate the best path toward resolution.
Jun 21, 18:49 UTC
Update -
We are continuing to investigate this issue.
Jun 21, 18:15 UTC
Update -
PingID users are unable to perform MFA with push notifications to Android devices at this time. One Time Passcodes on Android devices continue to function. We continue to investigate.
Jun 21, 18:14 UTC
Investigating -
We are currently investigating this issue.
Jun 21, 17:35 UTC