Ping Identity
All Systems Operational

About This Site

Welcome to Ping Identity's systems status site. Please subscribe to updates above to get up to minute alert notifications on any service interruptions. Also, please visit http://uptime.pingidentity.com for a full history of our service metrics. For more information on what services to subscribe to, please visit our knowledge base article here: https://support.pingidentity.com/PingIdentityArticle?id=kA340000000PMX3CAO

PingOne Services Operational
North America Critical Path ? Operational
Europe Critical Path ? Operational
Australia Critical Path ? Operational
Admin Portal Monitor ? Operational
Directory API ? Operational
Single Sign-on ? Operational
Administration Portal ? Operational
OAuth Service ? Operational
Administration API ? Operational
AD Connect & Routing Service ? Operational
PingOne dock (North America) ? Operational
PingOne dock (Europe) ? Operational
PingOne dock (Australia) ? Operational
Directory Login (North America) ? Operational
Directory Login (Europe) ? Operational
Directory Login (Australia) ? Operational
Directory API (North America) ? Operational
Directory API (Europe) ? Operational
Directory API (Australia) ? Operational
Office365 Service (North America) ? Operational
Office365 Service (Europe) ? Operational
Office365 Service (Australia) ? Operational
SCIM Provisioning (North America) ? Operational
SCIM Provisioning (Europe) ? Operational
SCIM Provisioning (Australia) ? Operational
PingID Services Operational
PingID App ? Operational
PingID Authenticator (North America) ? Operational
PingID Authenticator (Europe) ? Operational
PingID Authenticator (Australia) ? Operational
PingID Server (North America) ? Operational
PingID Server (Europe) ? Operational
PingID Server (Australia) ? Operational
Pingidentity.com Website Operational
Pingidentity.com Critical Path ? Operational
www.pingidentity.com ? Operational
docs.pingidentity.com ? Operational
documentation.pingidentity.com ? Operational
licensing.pingidentity.com ? Operational
updates.pingidentity.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
September Service Maintenance Sep 30, 23:00 - Oct 1, 02:00 MDT
Start: 2016-09-30, 23:00 Mountain Time
Finish: 2016-10-01, 02:00 Mountain Time
Location: na-us-oregon

Details:
The Site Reliability Team will be deploying some complex changes to our database infrastructure during this maintenance period. While changes are being deployed, we will be putting our Admin Portal and Admin API systems into "Read-Only" mode. Changes to any administrative functions including connection updates, certificate updates and other general configuration updates will not be possible. The Admin Portal will still continue to function and all configuration data will be viewable.

SSO, The PingOne dock, PingID, Directory and other critical systems will not be affected during this time.

Maintenance is expected to last 30 minutes. Expect "read-only" mode to remain in place for additional time as we verify changes to the database infrastructure.

Thank you.
Posted on Sep 20, 17:03 MDT
Past Incidents
Sep 25, 2016

No incidents reported today.

Sep 24, 2016

No incidents reported.

Sep 23, 2016

No incidents reported.

Sep 22, 2016

No incidents reported.

Sep 21, 2016

No incidents reported.

Sep 20, 2016

No incidents reported.

Sep 19, 2016

No incidents reported.

Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.

Sep 16, 2016

No incidents reported.

Sep 15, 2016
Postmortem - Read details
Sep 23, 13:10 MDT
Resolved - This incident has been resolved.

[UPDATED] Engineers will be posting a RCA within the next 7 days. We are taking additional time to investigate SSO issues, and will provide the customer RCA next week.
Sep 15, 09:01 MDT
Monitoring - Site Reliability is currently monitoring SSO systems for performance and stability. Automated testing has seen a significant drop in errors over the past 15 minutes, and we are seeing an improvement in overall performance.
Sep 15, 07:44 MDT
Investigating - Monitoring systems have detected an issue with PingOne production systems. The Site Reliability Engineering team has been notified and is currently working the issue. Site Reliability will update this message when the incident has been identified. Automated monitoring systems will update affected components and will resolve operational status as systems recover.

For additional questions please contact support@pingidentity.com, or follow this incident on https://status.pingidentity.com for real-time service updates.
Sep 15, 07:19 MDT
Sep 14, 2016

No incidents reported.

Sep 13, 2016
Resolved - We've deployed a fix and the service has been restored to full functionality.
Sep 13, 13:25 MDT
Identified - We've detected an issue impacting a small subset of customers of the Directory API service. Customers that use a count parameter > 1000 will see a message stating: "The requested search result index exceeds the allowed limit." We've identified a fix and are currently in the process of deploying it. ETA of the fix is 2-3 hours.
Sep 13, 12:24 MDT
Sep 12, 2016
Postmortem - Read details
Sep 14, 11:31 MDT
Resolved - This incident has been resolved. Engineers will be posting a RCA within 48 hours with full details of the incident.
Sep 12, 10:50 MDT
Monitoring - Site Reliability is currently monitoring SSO systems for performance and stability. Automated testing has seen a significant drop in errors over the past 15 minutes, and we are seeing an improvement in overall performance. ETA is still 30 minutes at this point.
Sep 12, 10:21 MDT
Identified - Site Reliability has identified possible issues with PingOne's SSO services. We are currently working on a fix. Resolution ETA is less than 30 minutes.
Sep 12, 09:46 MDT
Update - Engineering teams are investigating an issue with PingOne Single Sign-on systems. . Site Reliability is continuing to investigate and will update this message when the incident has been identified.
Sep 12, 08:54 MDT
Update - Engineering teams are investigating an issue with PingOne Single Sign-on systems. Site Reliability will update this message when the incident has been identified. Automated monitoring systems will update affected components and will resolve operational status as systems recover.
Sep 12, 08:52 MDT
Investigating - Monitoring systems have detected an issue with PingOne production systems. The Site Reliability Engineering team has been notified and is currently working the issue. Site Reliability will update this message when the incident has been identified. Automated monitoring systems will update affected components and will resolve operational status as systems recover.

For additional questions please contact support@pingidentity.com, or follow this incident on https://status.pingidentity.com for real-time service updates.
Sep 12, 07:39 MDT
Sep 11, 2016

No incidents reported.