Ping Identity
All Systems Operational

About This Site

Welcome to Ping Identity's systems status site. Please subscribe to updates above to get up to minute alert notifications on any service interruptions. Also, please visit https://uptime.pingidentity.com for a full history of our service metrics.

PingOne Services Operational
90 days ago
100.0 % uptime
Today
Administration API ? Operational
Administration Portal ? Operational
AD Connect & Routing Service ? Operational
Single Sign-on ? Operational
90 days ago
100.0 % uptime
Today
OAuth Configuration Service ? Operational
PingOne dock - North America (.com) ? Operational
90 days ago
100.0 % uptime
Today
PingOne dock - Europe (.eu) ? Operational
90 days ago
100.0 % uptime
Today
PingOne dock - Australia (.com.au) ? Operational
90 days ago
100.0 % uptime
Today
Directory Login - North America (.com) ? Operational
90 days ago
100.0 % uptime
Today
Directory Login - Europe (.eu) ? Operational
90 days ago
100.0 % uptime
Today
Directory Login - Australia (.com.au) ? Operational
90 days ago
100.0 % uptime
Today
Directory API - North America (.com) ? Operational
Directory API - Europe (.eu) ? Operational
Directory API - Australia (.com.au) ? Operational
Office365 Service - North America (.com) ? Operational
Office365 Service - Europe (.eu) ? Operational
Office365 Service - Australia (.com.au) ? Operational
SCIM Provisioning - North America (.com) ? Operational
SCIM Provisioning - Europe (.eu) ? Operational
SCIM Provisioning - Australia (.com.au) ? Operational
Logging and Subscription Service Operational
PingID Services Operational
90 days ago
99.99 % uptime
Today
PingID App ? Operational
PingID Authenticator - North America (.com) ? Operational
90 days ago
99.98 % uptime
Today
PingID Authenticator - Europe (.eu) ? Operational
90 days ago
100.0 % uptime
Today
PingID Authenticator - Australia (.com.au) ? Operational
90 days ago
100.0 % uptime
Today
PingID Server - North America (.com) ? Operational
90 days ago
100.0 % uptime
Today
PingID Server - Europe (.eu) ? Operational
90 days ago
100.0 % uptime
Today
PingID Server - Australia (.com.au) ? Operational
90 days ago
100.0 % uptime
Today
PingID SDK Server - North America (.com) ? Operational
90 days ago
100.0 % uptime
Today
PingID SDK Server - Australia (.com.au) ? Operational
90 days ago
100.0 % uptime
Today
PingID SDK Server - Europe (.eu) ? Operational
90 days ago
100.0 % uptime
Today
Notification Services ? Operational
Email OTP ? Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Operational
Twilio PSTN Operational
PingOne For Customers Operational
90 days ago
99.97 % uptime
Today
Admin Login - North America (.com) Operational
90 days ago
100.0 % uptime
Today
Admin Login - Europe (.eu) Operational
90 days ago
99.99 % uptime
Today
Admin Login - Asia Pacific (.asia) Operational
90 days ago
100.0 % uptime
Today
Event Stream - North America (.com) Operational
Event Stream - Europe (.eu) Operational
Event Stream - Asia Pacific (.asia) Operational
MFA API - North America (.com) Operational
90 days ago
99.67 % uptime
Today
MFA API - Europe (.eu) Operational
90 days ago
100.0 % uptime
Today
MFA API - Asia Pacific (.asia) Operational
90 days ago
100.0 % uptime
Today
PingOne MFA - North America (.com) Operational
90 days ago
100.0 % uptime
Today
PingOne MFA - Europe (.eu) Operational
90 days ago
100.0 % uptime
Today
PingOne MFA - Asia Pacific (.asia) Operational
90 days ago
100.0 % uptime
Today
User Login API - North America (.com) Operational
90 days ago
100.0 % uptime
Today
User Login API - Europe (.eu) Operational
90 days ago
99.99 % uptime
Today
User Login API - Asia Pacific (.asia) Operational
90 days ago
100.0 % uptime
Today
User Login - North America (.com) Operational
90 days ago
100.0 % uptime
Today
User Login - Europe (.eu) Operational
90 days ago
100.0 % uptime
Today
User Login - Asia Pacific (.asia) Operational
90 days ago
100.0 % uptime
Today
PingCloud Operational
90 days ago
100.0 % uptime
Today
Customer Admin Portal - North America Operational
90 days ago
100.0 % uptime
Today
Customer Admin Portal - Europe Operational
90 days ago
100.0 % uptime
Today
Customer Admin Portal - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Pingidentity.com Website Operational
www.pingidentity.com ? Operational
docs.pingidentity.com ? Operational
documentation.pingidentity.com ? Operational
licensing.pingidentity.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
As part of our ongoing effort to discontinue support for TLS 1.0/1.1 we are disabling TLS 1.0/1.1 on the following endpoints in the production environment.
scim.connect.pingidentity.com
scim.pingone.com.au
scim.pingone.eu

Please see our Knowledge Base Article TLS 1.0 and TLS 1.1 End of Life in PingOne for Enterprise (https://support.pingidentity.com/s/article/TLS10TLS11EOLPingOneforEnterprise) for more information.
Posted on Sep 24, 22:27 UTC
We are performing an upgrade on our API infrastructure. We do not expect an impact to services during this activity.
Posted on Sep 29, 00:11 UTC
Ping Identity will be performing a disaster recovery exercise. During this time, a datacenter outage will be simulated to ensure traffic is properly routed to our other datacenters. No service interruption is expected although users may be prompted to re-authenticate. At the conclusion of the exercise, traffic will be routed back to all active datacenters as previously configured. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html).
Posted on Aug 7, 15:10 UTC
Ping Identity will be performing a disaster recovery exercise. During this time, a datacenter outage will be simulated to ensure traffic is properly routed to our other datacenters. No service interruption is expected although users may be prompted to re-authenticate. At the conclusion of the exercise, traffic will be routed back to all active datacenters as previously configured. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html).
Posted on Aug 7, 15:14 UTC
Past Incidents
Sep 29, 2020
Completed - The scheduled maintenance has been completed.
Sep 29, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 22:00 UTC
Scheduled - We are performing upgrades to our eventing service within our P14C platform to improve the performance of our services. While we expect all services to remain available, users may experience intermittent intervals of slower than normal service response times during this activity.
Sep 21, 16:01 UTC
Sep 28, 2020
Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020
Resolved - This incident has been resolved.
Sep 25, 16:51 UTC
Monitoring - Version 1.12.1 (Android) is now available for download.
This version should solve the Pairing and Push authentication issues that some users experienced.
We will keep monitoring the behaviour of this version in the coming hours.
Sep 25, 10:03 UTC
Update - Due to longer review times of the app store, it will take more time for the fix to be available for download.

In the meantime, users who experience issues Pairing or Authenticating using push with their Android PingID app, can work around the issue by removing the app's location permissions. Doing so will allow the users to pair their PingID device and Authenticate using Push.

To do so, go to Settings -> Apps -> PingID -> Permission, and then uncheck "Location"
*This sequence might change from one android version to another.
Sep 24, 17:17 UTC
Update - New app is still waiting for Google play verification.
We're watching it closely, and will update here once it's published and available for download.
Sep 24, 09:54 UTC
Identified - The engineering team has pushed a new app to the store which addresses the issue (12.0.1).
It should be available for download in the coming hours, after it goes through the Google's app verification process.
Sep 23, 21:44 UTC
Investigating - Some users have been experiencing issues with Push authentication in the latest PingID Android app (1.12.0)
We are investigating the issue.
In case your users are experiencing the issue, please contact the support team.
Sep 23, 17:52 UTC
Sep 24, 2020
Sep 23, 2020
Resolved - This incident has been resolved.
Sep 23, 21:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 21:03 UTC
Update - We are continuing to work on a fix for this issue.
Sep 23, 20:32 UTC
Update - We are continuing to work on a fix for this issue.
Sep 23, 19:55 UTC
Update - We are continuing to work on a fix for this issue.
Sep 23, 19:25 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 23, 18:46 UTC
Update - We are continuing to investigate this issue.
Sep 23, 18:46 UTC
Investigating - We are currently investigating this issue.
Sep 23, 18:43 UTC
Sep 22, 2020
Completed - The scheduled maintenance has been completed.
Sep 22, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 23:00 UTC
Scheduled - We will be performing database configuration changes to improve the performance of our services. While we expect all services to remain available, users may experience intermittent intervals slower than normal service response times during this activity.
Sep 11, 23:13 UTC
Sep 21, 2020
Completed - The scheduled maintenance has been completed.
Sep 21, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:01 UTC
Scheduled - We will be performing database configuration changes to improve the performance of our services. While we expect all services to remain available, users may experience intermittent intervals slower than normal service response times during this activity.
Sep 11, 23:10 UTC
Completed - The scheduled maintenance has been completed.
Sep 21, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 14:00 UTC
Scheduled - We will be performing database configuration changes to improve the performance of our services. While we expect all services to remain available, users may experience intermittent intervals slower than normal service response times during this activity.
Sep 11, 23:07 UTC
Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.