Ping Identity
All Systems Operational

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Welcome to Ping Identity's systems status site. Please subscribe to updates above to get up to minute alert notifications on any service interruptions. Also, please visit https://uptime.pingidentity.com for a full history of our service metrics.

Uptime over the past 90 days. View historical uptime.
PingOne Services Operational
90 days ago
100.0 % uptime
Today
Administration API ? Operational
Administration Portal ? Operational
AD Connect & Routing Service ? Operational
Single Sign-on ? Operational
90 days ago
100.0 % uptime
Today
OAuth Configuration Service ? Operational
PingOne dock - North America (.com) ? Operational
90 days ago
100.0 % uptime
Today
PingOne dock - Europe (.eu) ? Operational
90 days ago
100.0 % uptime
Today
PingOne dock - Australia (.com.au) ? Operational
90 days ago
100.0 % uptime
Today
Directory Login - North America (.com) ? Operational
90 days ago
100.0 % uptime
Today
Directory Login - Europe (.eu) ? Operational
90 days ago
100.0 % uptime
Today
Directory Login - Australia (.com.au) ? Operational
90 days ago
100.0 % uptime
Today
Directory API - North America (.com) ? Operational
Directory API - Europe (.eu) ? Operational
Directory API - Australia (.com.au) ? Operational
Office365 Service - North America (.com) ? Operational
Office365 Service - Europe (.eu) ? Operational
Office365 Service - Australia (.com.au) ? Operational
SCIM Provisioning - North America (.com) ? Operational
SCIM Provisioning - Europe (.eu) ? Operational
SCIM Provisioning - Australia (.com.au) ? Operational
Logging and Subscription Service Operational
PingID Services Operational
90 days ago
99.99 % uptime
Today
PingID App ? Operational
PingID Authenticator - North America (.com) ? Operational
90 days ago
99.97 % uptime
Today
PingID Authenticator - Europe (.eu) ? Operational
90 days ago
100.0 % uptime
Today
PingID Authenticator - Australia (.com.au) ? Operational
90 days ago
100.0 % uptime
Today
PingID Server - North America (.com) ? Operational
90 days ago
100.0 % uptime
Today
PingID Server - Europe (.eu) ? Operational
90 days ago
100.0 % uptime
Today
PingID Server - Australia (.com.au) ? Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Operational
Twilio PSTN Operational
PingID SDK Server - North America (.com) ? Operational
90 days ago
100.0 % uptime
Today
PingID SDK Server - Australia (.com.au) ? Operational
90 days ago
100.0 % uptime
Today
PingID SDK Server - Europe (.eu) ? Operational
90 days ago
100.0 % uptime
Today
Notification Services ? Operational
PingOne For Customers Operational
90 days ago
99.99 % uptime
Today
Admin Login - North America (.com) Operational
90 days ago
100.0 % uptime
Today
Admin Login - Europe (.eu) Operational
90 days ago
99.99 % uptime
Today
Admin Login - Asia Pacific (.asia) Operational
90 days ago
100.0 % uptime
Today
Event Stream - North America (.com) Operational
Event Stream - Europe (.eu) Operational
Event Stream - Asia Pacific (.asia) Operational
MFA API - North America (.com) Operational
90 days ago
100.0 % uptime
Today
MFA API - Europe (.eu) Operational
90 days ago
100.0 % uptime
Today
MFA API - Asia Pacific (.asia) Operational
90 days ago
100.0 % uptime
Today
User Login API - North America (.com) Operational
90 days ago
100.0 % uptime
Today
User Login API - Europe (.eu) Operational
90 days ago
99.99 % uptime
Today
User Login API - Asia Pacific (.asia) Operational
90 days ago
100.0 % uptime
Today
User Login - North America (.com) Operational
90 days ago
100.0 % uptime
Today
User Login - Europe (.eu) Operational
90 days ago
100.0 % uptime
Today
User Login - Asia Pacific (.asia) Operational
90 days ago
100.0 % uptime
Today
PingCloud Operational
90 days ago
100.0 % uptime
Today
Customer Admin Portal - North America Operational
90 days ago
100.0 % uptime
Today
Customer Admin Portal - Europe Operational
90 days ago
100.0 % uptime
Today
Customer Admin Portal - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Pingidentity.com Website Operational
www.pingidentity.com ? Operational
docs.pingidentity.com ? Operational
documentation.pingidentity.com ? Operational
licensing.pingidentity.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Deprecation of TLS 1.0 and TLS 1.1 Aug 27, 18:00-19:00 UTC
Per previous announced changes, TLS 1.0 and 1.1 will be deprecated on the following endpoints on August 27, 2020.

- PingID Authenticator (authenticator.pingone.com, authenticator.pingone.com.au, authenticator.pingone.eu)
- PingID User Management and Authentication (idpxnyl3m.pingidentity.com.au, idpxnyl3m.pingidentity.eu, idpxnyl3m.pingidentity.com)
- Office 365 Connectivity (connect365.pingone.com)
- PingOne Token Service (sso.connect.pingidentity.com, connect.pingidentity.com)
- ADConnect Routing Service (ore-routingsvc.pingone.com, ohi-routingsvc.pingone.com)
- PingOne SCIM Service (scim.connect.pingidentity.com, scim.pingone.com.au, scim.pingone.eu)

Updates will start August 27, 2020 at 1200 MDT. We will update this maintenance notice with any changes.

For more detail on these changes, please refer to https://support.pingidentity.com/s/article/TLS10TLS11EOLPingOneforEnterprise
Posted on Aug 13, 13:58 UTC
PingOne/PingID Disaster Recovery Exercise - .com.au Oct 30, 12:00-13:00 UTC
Ping Identity will be performing a disaster recovery exercise. During this time, a datacenter outage will be simulated to ensure traffic is properly routed to our other datacenters. No service interruption is expected although users may be prompted to re-authenticate. At the conclusion of the exercise, traffic will be routed back to all active datacenters as previously configured. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html).
Posted on Aug 7, 15:10 UTC
PingOne/PingID Disaster Recovery Exercise (.com) Oct 31, 02:00-03:00 UTC
Ping Identity will be performing a disaster recovery exercise. During this time, a datacenter outage will be simulated to ensure traffic is properly routed to our other datacenters. No service interruption is expected although users may be prompted to re-authenticate. At the conclusion of the exercise, traffic will be routed back to all active datacenters as previously configured. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html).
Posted on Aug 7, 15:14 UTC
Past Incidents
Aug 13, 2020
PingOne Admin Portal - IP Change
Completed - The scheduled maintenance has been completed.
Aug 13, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 09:30 UTC
Scheduled - Per previous announced changes, the following endpoint will be updated today and will be operating on new IP Addresses after the change. The transition will not affect service availability, and should be transparent.

Name | URL(s)
Admin Portal | admin.pingone.com

Please see https://support.pingidentity.com/s/article/PingOne-PingID-Data-Centers-and-IP-Address for more details
Aug 13, 09:24 UTC
Aug 12, 2020
PingID IDP - IP Change
Update - The scheduled maintenance has been completed.
Aug 12, 22:05 UTC
Completed - The scheduled maintenance has been completed.
Aug 12, 22:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 09:00 UTC
Scheduled - Per previous announced changes, the following endpoint will be updated today and will be operating on new IP Addresses after the change. The transition will not affect service availability, and should be transparent.

Order of changes; .COM -> .COM.AU -> .EU

Name | URL(s)
PingID IDP (Server) | idpxnyl3m.pingidentity.com
/ idpxnyl3m.pingidentity.com.au / idpxnyl3m.pingidentity.eu

Please see https://support.pingidentity.com/s/article/PingOne-PingID-Data-Centers-and-IP-Address for more details
Aug 12, 08:35 UTC
Aug 11, 2020
PingOne Provisioning - IP Change
Completed - The scheduled maintenance has been completed.
Aug 11, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 09:01 UTC
Scheduled - Per previous announced changes, the following endpoint will be updated today and will be operating on new IP Addresses after the change. The transition will not affect service availability, and should be transparent.

Order of changes; .COM -> .COM.AU -> .EU

Name | URL(s)
Provisioning Service | scim.connect.pingidentity.com
/ scim.pingone.com.au / scim.pingone.eu

Please see https://support.pingidentity.com/s/article/PingOne-PingID-Data-Centers-and-IP-Address for more details
Aug 10, 08:53 UTC
Aug 10, 2020
Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020
CloudDirectory / ADConnect - Minor Maintenance - IP Update
Completed - The scheduled maintenance has been completed.
Aug 7, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 09:00 UTC
Scheduled - Per previous announced changes, the following endpoint will be updated today and will be operating on new IP Addresses after the change. The transition will not affect service availability, however it may affect older ADConnect clients and require a restart. This is a known maintenance situation for those older (2.x) clients.

Order of changes; .COM -> .COM.AU -> .EU

Name | URL(s)
CloudDirectory API | directory-api.pingone.com / directory-api.pingone.com.au / directory-api.pingone.eu

Please see https://support.pingidentity.com/s/article/PingOne-PingID-Data-Centers-and-IP-Address for more details.
Aug 6, 08:59 UTC
Aug 6, 2020
PingID Authenticator Minor Maintenance - IP Update
Completed - The scheduled maintenance has been completed.
Aug 6, 03:30 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 5, 12:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 09:30 UTC
Scheduled - Per previous announced changes, the following endpoint will be updated today and will be operating on new IP Addresses after the change. The transition will not affect service availability.

Name | URL(s)
PingID Authenticators | authenticator.pingone.com / authenticator.pingone.com.au / authenticator.pingone.eu

Please see https://support.pingidentity.com/s/article/PingOne-PingID-Data-Centers-and-IP-Address for more details.
Aug 5, 09:08 UTC
Aug 5, 2020
Aug 4, 2020
PingOne For Customers Service Interruption
Resolved - At 20:09 UTC, monitoring systems detected an issue with PingOne For Customers in Asia/Pacific. The Engineering team determined the root-cause the resolved the incident at 20:20 UTC. We are continuing to monitor for any further issues.
Aug 4, 20:00 UTC
IP Address Update for IDaaS Endpoints - Stage 2
Completed - The scheduled maintenance has been completed.
Aug 4, 11:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 29, 23:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 11:00 UTC
Scheduled - Pre-notified IP Changes continuing. The following services will be cut over between now and Monday the 3rd of August.
Token Service - sso.connect.pingidentity.com
CloudDirectory IDP - login.pingone.com
Office365 - connect365.pingone.com
Session Revocation Service - srs.pingone.com

Further details can be found here;
https://support.pingidentity.com/s/article/PingOne-PingID-Data-Centers-and-IP-Address
Jul 29, 09:36 UTC
Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

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