Ping Identity
All Systems Operational

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Welcome to Ping Identity's systems status site. Please subscribe to updates above to get up to minute alert notifications on any service interruptions. Also, please visit http://uptime.pingidentity.com for a full history of our service metrics. For more information on what services to subscribe to, please visit our knowledge base article here: https://support.pingidentity.com/PingIdentityArticle?id=kA340000000PMX3CAO

PingOne Services Operational
North America Critical Path ? Operational
Europe Critical Path ? Operational
Australia Critical Path ? Operational
Admin Portal Monitor ? Operational
Directory API ? Operational
Single Sign-on ? Operational
Single Sign-On (PingOne SSO for SaaS Apps/APS) ? Operational
Administration Portal ? Operational
OAuth Service ? Operational
Administration API ? Operational
AD Connect & Routing Service ? Operational
PingOne dock (North America) ? Operational
PingOne dock (Europe) ? Operational
PingOne dock (Australia) ? Operational
Directory Login (North America) ? Operational
Directory Login (Europe) ? Operational
Directory Login (Australia) ? Operational
Directory API (North America) ? Operational
Directory API (Europe) ? Operational
Directory API (Australia) ? Operational
Office365 Service (North America) ? Operational
Office365 Service (Europe) ? Operational
Office365 Service (Australia) ? Operational
SCIM Provisioning (North America) ? Operational
SCIM Provisioning (Europe) ? Operational
SCIM Provisioning (Australia) ? Operational
PingID Services Operational
PingID App ? Operational
PingID Authenticator (North America) ? Operational
PingID Authenticator (Europe) ? Operational
PingID Authenticator (Australia) ? Operational
PingID Server (North America) ? Operational
PingID Server (Europe) ? Operational
PingID Server (Australia) ? Operational
Twilio SMS Operational
Twilio REST API Operational
Pingidentity.com Website Operational
Pingidentity.com Critical Path ? Operational
www.pingidentity.com ? Operational
docs.pingidentity.com ? Operational
documentation.pingidentity.com ? Operational
licensing.pingidentity.com ? Operational
updates.pingidentity.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2016

No incidents reported today.

Dec 7, 2016
Resolved - Twilio has reported the issue resolved on their end
Dec 7, 21:29 MST
Monitoring - Twilio is now reporting that messages are being delivered to Verizon customers in real-time
Dec 7, 20:04 MST
Investigating - The service used by PingID for sending SMS notifications is experiencing issues. This issue is causing delays of SMS issues to verizon customers of up to ten minutes. SRE is investigating possible alternatives or workarounds.

https://status.twilio.com/incidents/gqklbghxlzrr
Dec 7, 18:16 MST
Dec 6, 2016

No incidents reported.

Dec 5, 2016
Resolved - NOTE: Affected users may be prompted to re-register their device when attempting to use PIngID. In some cases, users will receive a general “Error” in their browser and no prompt is received by the mobile device. Users in this state will need to un-pair their device through the gears icon in the PingID application. After doing so, retrying the SSO request will prompt the user to re-register their device.
Dec 5, 08:21 MST
Monitoring - Engineers have deployed a fix and full service has been restored.
Dec 4, 20:13 MST
Identified - We've identified an issue impacting a subset of PingID users. SSO to applications that use PingID as MFA is blocked for the affected users as they can’t be unpaired or removed from PingID. Currently there's no workaround but we're in the process of deploying a fix. ETA of the fix is 2-3 hours.

For additional questions please contact support@pingidentity.com, or follow this incident on https://status.pingidentity.com for real-time service updates.
Dec 4, 17:15 MST
Dec 3, 2016

No incidents reported.

Dec 2, 2016
Postmortem - Read details
Dec 7, 10:13 MST
Resolved - Engineers have confirmed that this issue is resolved. Pairing and authenticating via SMS should work as expected.
Dec 2, 08:31 MST
Monitoring - Engineers have identified an issue with our managed cloud communications provider that prevents PingID users from pairing or authenticating via SMS. We've applied a fix and will update this message when the incident has been confirmed to be resolved.

For additional questions please contact support@pingidentity.com, or follow this incident on https://status.pingidentity.com for real-time service updates.
Dec 2, 07:40 MST
Dec 1, 2016

No incidents reported.

Nov 30, 2016

No incidents reported.

Nov 29, 2016

No incidents reported.

Nov 28, 2016

No incidents reported.

Nov 27, 2016

No incidents reported.

Nov 26, 2016

No incidents reported.

Nov 25, 2016

No incidents reported.

Nov 24, 2016

No incidents reported.