Ping Identity
All Systems Operational

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Welcome to Ping Identity's systems status site. Please subscribe to updates above to get up to minute alert notifications on any service interruptions. Also, please visit https://uptime.pingidentity.com for a full history of our service metrics.

Uptime over the past 90 days. View historical uptime.
PingOne (PingOne for Customers & PingOne MFA) Operational
90 days ago
99.97 % uptime
Today
Admin Login - North America (.com) Operational
90 days ago
100.0 % uptime
Today
Admin Login - Europe (.eu) Operational
90 days ago
100.0 % uptime
Today
Admin Login - Asia Pacific (.asia) Operational
90 days ago
100.0 % uptime
Today
Subscriptions (Webhooks) - North America (.com) Operational
Subscriptions (Webhooks) - Europe (.eu) Operational
Subscriptions (Webhooks) - Asia Pacific (.asia) Operational
MFA API - North America (.com) Operational
90 days ago
99.67 % uptime
Today
MFA API - Europe (.eu) Operational
90 days ago
100.0 % uptime
Today
MFA API - Asia Pacific (.asia) Operational
90 days ago
100.0 % uptime
Today
PingOne MFA - North America (.com) Operational
90 days ago
100.0 % uptime
Today
PingOne MFA - Europe (.eu) Operational
90 days ago
100.0 % uptime
Today
PingOne MFA - Asia Pacific (.asia) Operational
90 days ago
99.99 % uptime
Today
User Login API - North America (.com) Operational
90 days ago
100.0 % uptime
Today
User Login API - Europe (.eu) Operational
90 days ago
100.0 % uptime
Today
User Login API - Asia Pacific (.asia) Operational
90 days ago
100.0 % uptime
Today
User Login - North America (.com) Operational
90 days ago
100.0 % uptime
Today
User Login - Europe (.eu) Operational
90 days ago
100.0 % uptime
Today
User Login - Asia Pacific (.asia) Operational
90 days ago
100.0 % uptime
Today
PingOne (PingOne for Enterprise & PingOne SSO for SaaS Applications) Operational
90 days ago
100.0 % uptime
Today
Administration API ? Operational
Administration Portal ? Operational
AD Connect & Routing Service ? Operational
Single Sign-on ? Operational
90 days ago
100.0 % uptime
Today
OAuth Configuration Service ? Operational
PingOne dock - North America (.com) ? Operational
90 days ago
100.0 % uptime
Today
PingOne dock - Europe (.eu) ? Operational
90 days ago
100.0 % uptime
Today
PingOne dock - Australia (.com.au) ? Operational
90 days ago
100.0 % uptime
Today
Directory Login - North America (.com) ? Operational
90 days ago
100.0 % uptime
Today
Directory Login - Europe (.eu) ? Operational
90 days ago
100.0 % uptime
Today
Directory Login - Australia (.com.au) ? Operational
90 days ago
100.0 % uptime
Today
Directory API - North America (.com) ? Operational
Directory API - Europe (.eu) ? Operational
Directory API - Australia (.com.au) ? Operational
Office365 Service - North America (.com) ? Operational
Office365 Service - Europe (.eu) ? Operational
Office365 Service - Australia (.com.au) ? Operational
SCIM Provisioning - North America (.com) ? Operational
SCIM Provisioning - Europe (.eu) ? Operational
SCIM Provisioning - Australia (.com.au) ? Operational
Logging and Subscription Service Operational
PingID Operational
90 days ago
99.99 % uptime
Today
PingID App ? Operational
PingID Authenticator - North America (.com) ? Operational
90 days ago
99.98 % uptime
Today
PingID Authenticator - Europe (.eu) ? Operational
90 days ago
100.0 % uptime
Today
PingID Authenticator - Australia (.com.au) ? Operational
90 days ago
100.0 % uptime
Today
PingID Server - North America (.com) ? Operational
90 days ago
100.0 % uptime
Today
PingID Server - Europe (.eu) ? Operational
90 days ago
100.0 % uptime
Today
PingID Server - Australia (.com.au) ? Operational
90 days ago
100.0 % uptime
Today
PingID SDK Server - North America (.com) ? Operational
90 days ago
100.0 % uptime
Today
PingID SDK Server - Australia (.com.au) ? Operational
90 days ago
100.0 % uptime
Today
PingID SDK Server - Europe (.eu) ? Operational
90 days ago
100.0 % uptime
Today
Notification Services ? Operational
Email OTP ? Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Operational
Twilio SMS Long Code, North America Operational
Twilio SMS Toll-Free, North America Operational
Twilio SMS, Latin America Operational
Twilio SMS, APAC Operational
Twilio SMS, Europe Operational
Twilio SMS, Middle East & Africa Operational
Twilio PSTN Operational
PingCloud Operational
90 days ago
100.0 % uptime
Today
Customer Admin Portal - North America Operational
90 days ago
100.0 % uptime
Today
Customer Admin Portal - Europe Operational
90 days ago
100.0 % uptime
Today
Customer Admin Portal - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Pingidentity.com Website Operational
www.pingidentity.com ? Operational
docs.pingidentity.com ? Operational
documentation.pingidentity.com ? Operational
licensing.pingidentity.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
PingOne/PingID Disaster Recovery Exercise (.com) Oct 31, 02:00-03:00 UTC
Ping Identity will be performing a disaster recovery exercise. During this time, a datacenter outage will be simulated to ensure traffic is properly routed to our other datacenters. No service interruption is expected although users may be prompted to re-authenticate. At the conclusion of the exercise, traffic will be routed back to all active datacenters as previously configured. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html).
Posted on Aug 7, 15:14 UTC
Past Incidents
Oct 30, 2020
PingOne/PingID Disaster Recovery Exercise - .com.au
Completed - The scheduled maintenance has been completed.
Oct 30, 13:00 UTC
Update - The scheduled Disaster Recovery Exercise is now complete. All systems operational.
Oct 30, 12:48 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 30, 12:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 12:00 UTC
Scheduled - Ping Identity will be performing a disaster recovery exercise. During this time, a datacenter outage will be simulated to ensure traffic is properly routed to our other datacenters. No service interruption is expected although users may be prompted to re-authenticate. At the conclusion of the exercise, traffic will be routed back to all active datacenters as previously configured. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html).
Aug 7, 15:10 UTC
Oct 29, 2020
Investigating an issue with PingID and SMS
Resolved - This incident has been resolved.
Oct 29, 22:32 UTC
Monitoring - We have remediated the issue introduced by our SMS provider. We will continue to monitor.
Oct 29, 21:19 UTC
Identified - We have identified the issue with our 3rd Party SMS provider and have started remediation.
Oct 29, 21:04 UTC
Investigating - We are currently investigating this issue.
Oct 29, 20:34 UTC
TLS 1.0/1.1 Deprecation for PingID Service endpoints
Completed - The scheduled maintenance has been completed.
Oct 29, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 19:00 UTC
Scheduled - As part of our ongoing effort to discontinue support for TLS 1.0/1.1 we are disabling TLS 1.0/1.1 on the following endpoints in the production environment.
authenticator.pingone.com
authenticator.pingone.com.au
authenticator.pingone.eu
idpxnyl3m.pingidentity.com
idpxnyl3m.pingidentity.com.au
idpxnyl3m.pingidentity.eu

Please see our Knowledge Base Article TLS 1.0 and TLS 1.1 End of Life in PingOne for Enterprise (https://support.pingidentity.com/s/article/TLS10TLS11EOLPingOneforEnterprise) for more information.
Oct 21, 22:55 UTC
Oct 28, 2020

No incidents reported.

Oct 27, 2020
TLS 1.0/1.1 Deprecation for connect.pingidentity.com, ore-routingsvc.pingone.com, and ohi-routingsvc.pingone.com endpoints
Completed - The scheduled maintenance has been completed.
Oct 27, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 19:00 UTC
Scheduled - As part of our ongoing effort to discontinue support for TLS 1.0/1.1 we are disabling TLS 1.0/1.1 on the following endpoints in the production environment.
connect.pingidentity.com
ore-routingsvc.pingone.com
ohi-routingsvc.pingone.com

These endpoints where reverted on 10/15 to give our customers an additional week to remediate previously undiscovered issues.
Please see our Knowledge Base Article TLS 1.0 and TLS 1.1 End of Life in PingOne for Enterprise (https://support.pingidentity.com/s/article/TLS10TLS11EOLPingOneforEnterprise) for more information.
Oct 20, 23:35 UTC
Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020
API maintenance/updates Pingone for Customer in North America (pingone.com)
Completed - The scheduled maintenance has been completed.
Oct 20, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 02:00 UTC
Scheduled - We are performing an upgrade on our API infrastructure. We do not expect an impact to services during this activity.
Oct 11, 22:00 UTC
Intermittent IP Based Policy Issues
Resolved - We experienced a service degradation in PingID MFA. We identified an intermittent issue where IP based policies were not being evaluated and the MFA Dashboard was not being updated. This issue was resolved at 06:00 UTC.
Oct 20, 04:00 UTC
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

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