Ping Identity
Monitoring - Monitoring systems have detected an issue with Ping Identity's PingID OTP via SMS to India. The Site Reliability Engineering team has been notified and is currently monitoring the issue. We will update this message when the incident has been resolved. Automated monitoring systems will update affected components and will resolve operational status as systems recover.

For additional questions please contact support@pingidentity.com, or follow this incident on https://status.pingidentity.com for real-time service updates.
Feb 22, 09:08 MST

About This Site

Welcome to Ping Identity's systems status site. Please subscribe to updates above to get up to minute alert notifications on any service interruptions. Also, please visit http://uptime.pingidentity.com for a full history of our service metrics. For more information on what services to subscribe to, please visit our knowledge base article here: https://support.pingidentity.com/PingIdentityArticle?id=kA340000000PMX3CAO

PingOne Services Operational
North America Critical Path ? Operational
Europe Critical Path ? Operational
Australia Critical Path ? Operational
Admin Portal Monitor ? Operational
Directory API ? Operational
Single Sign-on ? Operational
Single Sign-On (PingOne SSO for SaaS Apps/APS) ? Operational
Administration Portal ? Operational
OAuth Service ? Operational
Administration API ? Operational
AD Connect & Routing Service ? Operational
PingOne dock (North America) ? Operational
PingOne dock (Europe) ? Operational
PingOne dock (Australia) ? Operational
Directory Login (North America) ? Operational
Directory Login (Europe) ? Operational
Directory Login (Australia) ? Operational
Directory API (North America) ? Operational
Directory API (Europe) ? Operational
Directory API (Australia) ? Operational
Office365 Service (North America) ? Operational
Office365 Service (Europe) ? Operational
Office365 Service (Australia) ? Operational
SCIM Provisioning (North America) ? Operational
SCIM Provisioning (Europe) ? Operational
SCIM Provisioning (Australia) ? Operational
PingID Services Operational
PingID App ? Operational
PingID Authenticator (North America) ? Operational
PingID Authenticator (Europe) ? Operational
PingID Authenticator (Australia) ? Operational
PingID Server (North America) ? Operational
PingID Server (Europe) ? Operational
PingID Server (Australia) ? Operational
Twilio SMS Operational
Twilio REST API Operational
Pingidentity.com Website Operational
Pingidentity.com Critical Path ? Operational
www.pingidentity.com ? Operational
docs.pingidentity.com ? Operational
documentation.pingidentity.com ? Operational
licensing.pingidentity.com ? Operational
updates.pingidentity.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
February Service Maintenance Feb 24, 21:00-23:45 MST
Start: Friday 21:00 Mountain Time
Finish: Friday, 23:45 Mountain Time
DataCenter Location: na-us-denver/na-us-oregon/na-us-virginia/eu-ir-ireland/eu-de-frankfurt

Details:
On Friday night, we will be updating our internal configuration and caching services to support additional reporting features inside PingOne. During this change, we will be updating internal database schemas and expiring some cache documents throughout the system. If customers encounter session issues on Saturday morning, refreshing your login should clear any problems. We do no expect any downtime with this update.

In addition, we will be deploying a new Salesforce.com provisioner during this change window. Affected Salesforce.com customers have already been notified of this change, and we do not expect any downtime for provisioning.

Thank you.
Posted on Feb 21, 09:18 MST
Past Incidents
Feb 21, 2017

No incidents reported.

Feb 20, 2017

No incidents reported.

Feb 19, 2017

No incidents reported.

Feb 18, 2017

No incidents reported.

Feb 17, 2017

No incidents reported.

Feb 16, 2017

No incidents reported.

Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.

Feb 13, 2017

No incidents reported.

Feb 12, 2017

No incidents reported.

Feb 11, 2017

No incidents reported.

Feb 10, 2017

No incidents reported.

Feb 9, 2017
Resolved - This issue is resolved.
Feb 9, 16:47 MST
Monitoring - Development teams have identified and pushed a fix for this issue. Logins should be succeeding as normal. SRE is continuing to monitor for additional events.
Feb 9, 16:01 MST
Update - SRE is still investigating issues with PingOne's web administration portal with development assistance. The issue appears to be affecting a small sub-set of accounts during the login process. SRE will update as new information is discovered.
Feb 9, 14:35 MST
Investigating - Monitoring systems have detected an issue with PingOne's global administration portal (https://admin.pingone.com). The Site Reliability Engineering team has been notified and is currently working the issue to resolution. Site Reliability will update this message when the incident has been identified. Automated monitoring systems will update affected components and will resolve operational status as systems recover.

For additional questions please contact support@pingidentity.com, or follow this incident on https://status.pingidentity.com for real-time service updates.
Feb 9, 13:42 MST
Feb 8, 2017
Resolved - This issue has been resolved.
Feb 8, 10:51 MST
Monitoring - SRE has identified the issue and deployed a fix. Customers who were experiencing issues with SSO connections should retry and confirm the fix.
Feb 8, 10:37 MST
Investigating - SRE is responding to an issue related to increased SAML errors in production SSO connections. We are investigating the issue and will report back as soon as we have more information.
Feb 8, 10:23 MST