Resolved -
A subset of customers are experiencing issues with their Gateways. If you suspect your Gateway is no longer functioning, the issue can be resolved via the PingOne Admin Console:
1. Login to the PingOne Admin Console
2. Go to Integrations > Gateways.
3. For each of the gateways, disable the gateway using the toggle button on the right hand side of the list, then re-enable it.
If you are still experiencing issues after performing this action, please open a Support case.
Nov 3, 21:43 UTC
Update -
A subset of customers are experiencing issues with their Gateways. If you suspect your Gateway is no longer functioning, the issue can be resolved via the PingOne Admin Console:
1. Login to the PingOne Admin Console
2. Go to Integrations > Gateways.
3. For each of the gateways, disable the gateway using the toggle button on the right hand side of the list, then re-enable it.
If you are still experiencing issues after performing this action, please open a Support case.
Nov 3, 21:41 UTC
Identified -
The issue has been identified and a fix is being implemented.
Nov 3, 21:09 UTC
Investigating -
We are currently investigating the issue that is affected a subset of customers.
Nov 3, 20:47 UTC