Ping Identity's infrastructure tier will be undergoing scheduled maintenance. Our Site Reliability Engineers will be performing an infrastructure upgrade in the North America region. During this time, there may be intermittent authentication failures as rolling upgrades are completed. Users should be able to retry any failed transactions.

These system updates and upgrades are designed to improve overall system reliability.

For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html).
Posted on Feb 13, 20:13 UTC

In order to serve you better, Ping Identity will be re-enabling traffic to the AWS Frankfurt Region. Traffic will be automatically balanced between both AWS regions (Frankfurt and Ireland). This is being launched to improve overall system reliability, meet the needs of our growing service, and expand our capabilities for business continuity.

No changes are expected for our customers as this will only be a change in how we route our traffic based on geography and enable automated failover in the event of a service interruption in a single AWS region. Users may need to re-authenticate after this is completed.

The URLs will not change, and the Frankfurt IP addresses used prior to the launch of Ireland services last year will be put back in service. Customers (and potentially their customers or affiliates) who have whitelisted the existing IP addresses for our endpoints should verify their lists to ensure the old IP addresses were not accidentally removed. Detailed information on IP addresses are listed in this article: https://support.pingidentity.com/s/article/PingOne-PingID-Data-Centers-and-IP-Address.

For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html).
Posted on Feb 14, 15:02 UTC