A change in a customer environment introduced a significant increase in sustained traffic to the PingOne Dock (.com). Systems became slow to respond and eventually became unavailable at 13:32 UTC. Additional capacity was added to the system and services began recovering at 14:06 UTC. Service was fully restored for all users by 14:14 UTC.
Access to the PingOne Dock (.com) was either slow to respond or unavailable during this time.
August 6, 2018 (all time in UTC)
PingOne Dock (.com)
Adding additional server capacity resolved the problem until traffic returned to normal. It was initially believed the issue was caused by a recent feature deployment, which resulted in an unnecessary server restart.
Ping Action Items