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Increased Error Rates for OTP via Voice Calls

Incident Report for Ping Identity

Resolved

This incident has been resolved.
Posted Apr 27, 2019 - 10:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 27, 2019 - 09:45 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 27, 2019 - 09:37 UTC

Investigating

Monitoring systems have detected increased error rates with OTP delivered via voice calls. We will update this message when a solution has been identified.

For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
Posted Apr 27, 2019 - 08:33 UTC
This incident affected: PingID - Europe (.eu services) (PingID Authenticator, PingID Server), PingID - Australia (.com.au services) (PingID Authenticator, PingID Server), and PingID - United States (.com services) (PingID Authenticator, PingID Server).