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PingOne Service Interruption
Incident Report for Ping Identity
Resolved
This incident has been resolved.
Posted Apr 04, 2022 - 18:29 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 04, 2022 - 17:23 UTC
Update
We are continuing to investigate this issue.
Posted Apr 04, 2022 - 17:18 UTC
Investigating
Monitoring systems have detected an issue with Ping Identity's Service. The Site Reliability Engineering team has been notified and is currently working the issue. We will update this message when the incident has been identified. Automated monitoring systems will update affected components and will resolve operational status as systems recover.

For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
Posted Apr 04, 2022 - 17:16 UTC
This incident affected: PingOne for Enterprise - Global (Administration API, AD Connect & Routing Service, Administration Portal, Logging and Subscription Service, OAuth Configuration Service, Single Sign-on), PingOne for Enterprise - United States (.com services) (Directory API, Directory Login, Office365 Service, PingOne Dock, SCIM Provisioning), PingOne for Enterprise - Europe (.eu services) (Directory API, Directory Login, Office365 Service, PingOne Dock, SCIM Provisioning), PingOne for Enterprise - Australia (.com.au services) (Directory API, Directory Login, Office365 Service, PingOne Dock, SCIM Provisioning), PingID - Europe (.eu services) (PingID Authenticator, PingID SDK Server, PingID Server), PingID - Australia (.com.au services) (PingID Authenticator, PingID SDK Server, PingID Server), PingOne and PingOne Services - United States (.com services) (User Login, User Login API, Admin Login, DaVinci, PingOne MFA: API, PingOne MFA, PingOne Protect, PingOne Verify, PingOne Authorize - Administration, PingOne Authorize - Runtime, Webhook Event Subscriptions, PingOne LDAP Gateway), PingOne and PingOne Services - Europe (.eu services) (User Login, User Login API, Admin Login, PingOne MFA: API, PingOne MFA, PingOne Protect, PingOne Verify, PingOne Authorize - Administration, PingOne Authorize - Runtime, Webhook Event Subscriptions, PingOne LDAP Gateway), Twilio (PSTN, SMS Australia, SMS Europe, SMS, SMS Long Code, United States, SMS Toll-Free, United States, SMS Latin America, SMS Middle East & Africa), PingOne and PingOne Services - Australia (.asia services) (User Login, User Login API, Admin Login, PingOne MFA API, PingOne MFA, PingOne Protect, PingOne Verify, PingOne Authorize - Administration, PingOne Authorize - Runtime, Subscriptions (Webhooks), PingOne LDAP Gateway), PingID Global (Email OTP, Notification Services, PingID App), PingID - United States (.com services) (PingID Authenticator, PingID Server, PingID SDK Server), and PingOne and PingOne Services - Canada (.ca services) (PingOne Authorize - Administration, PingOne Authorize - Runtime).