Delay in event publication through Webhook in PingOne
Incident Report for Ping Identity
Resolved
This incident has been resolved.
Posted Nov 13, 2021 - 02:36 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 13, 2021 - 00:44 UTC
Identified
We are experiencing a performance issue in the event publication service. Customers who created new or updated existing Webhook configurations since 4pm UTC on Nov 12, 2021 will experience delay in event publication for a few hours. The Engineering team has identified the cause and working on a solution.

For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
Posted Nov 12, 2021 - 23:57 UTC
This incident affected: PingOne and PingOne Services (PingOne for Customers & PingOne for Workforce) (Subscriptions (Webhooks) - North America (.com), Subscriptions (Webhooks) - Europe (.eu), Subscriptions (Webhooks) - Asia Pacific (.asia)).