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Delay in event publication through Webhook in PingOne
Incident
Report for Ping Identity
Resolved
This incident has been resolved.
Update
We are continuing to work on a fix for this issue.
Identified
We are experiencing a performance issue in the event publication service. Customers who created new or updated existing Webhook configurations since 4pm UTC on Nov 12, 2021 will experience delay in event publication for a few hours. The Engineering team has identified the cause and working on a solution.
For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
This incident affected: PingOne and PingOne Services - Europe (.eu services) (Webhook Event Subscriptions), PingOne and PingOne Services - Australia (.asia services) (Subscriptions (Webhooks)), and PingOne and PingOne Services - United States (.com services) (Webhook Event Subscriptions).