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[INFO] Status Site Updates
Incident
Report for Ping Identity
Resolved
At Ping Identity, we believe in providing our customers as much transparency into our critical systems as possible. We know you depend on our services to do your work every day, and expect us to perform at our highest levels of availability at all times. Because of this belief, we are exposing our own automated synthetic testing framework to customers. Components under the automated testing group are tied directly into our critical path synthetic testing. When one of our tests sees an issue with a component, feature, or workflow within our platform services these components will trigger automatically and update customers in real time, as our own SRE Team is engaged.
We are also exposing our endpoint service monitoring on the public status site. These monitoring tools will inform customers of any hard downtime events in real time by updating each component as our monitoring systems detect issues, and confirm restoration when service has been restored.
You are now be able to sign up for customized notifications for the services that your organization uses. To sign up for customized notifications, visit https://status.pingidentity.com and select “Subscribe for Updates”. Previously registered user can simply enter in your registered information to update your notifications. For assistance and more information on what services to subscribe to, please visit our knowledge base article here: https://support.pingidentity.com/PingIdentityArticle?id=kA340000000PMX3CAO
We are also exposing our endpoint service monitoring on the public status site. These monitoring tools will inform customers of any hard downtime events in real time by updating each component as our monitoring systems detect issues, and confirm restoration when service has been restored.
You are now be able to sign up for customized notifications for the services that your organization uses. To sign up for customized notifications, visit https://status.pingidentity.com and select “Subscribe for Updates”. Previously registered user can simply enter in your registered information to update your notifications. For assistance and more information on what services to subscribe to, please visit our knowledge base article here: https://support.pingidentity.com/PingIdentityArticle?id=kA340000000PMX3CAO
This incident affected: PingOne for Enterprise - Global (Administration API, AD Connect & Routing Service, Administration Portal, OAuth Configuration Service, Single Sign-on), PingOne for Enterprise - United States (.com services) (Directory API, Directory Login, Office365 Service, PingOne Dock, SCIM Provisioning), PingOne for Enterprise - Europe (.eu services) (Directory API, Directory Login, Office365 Service, PingOne Dock, SCIM Provisioning), PingOne for Enterprise - Australia (.com.au services) (Directory API, Directory Login, Office365 Service, PingOne Dock, SCIM Provisioning), PingID - Europe (.eu services) (PingID Authenticator, PingID Server), PingID - Australia (.com.au services) (PingID Authenticator, PingID Server), Pingidentity.com Website (apidocs.pingidentity.com, developer.pingidentity.com, docs.pingidentity.com, support.pingidentity.com), PingID - United States (.com services) (PingID Authenticator, PingID Server), and PingID Global (PingID App).