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PingOne Audit Reporting Service Performance Degradation in US East
Incident
Report for Ping Identity
Resolved
All the related alerts are settled down and there is no customer impact. Resolving the incident
Monitoring
All the related alerts are settled down. Monitoring the current situation now.
Update
There was a planned maintenance activity on Cassandra which generated these alerts. Post the maintenance activity the alerts are reduced.
Investigating
Monitoring systems have detected a performance issue with Ping Identity's PingOne Audit Reporting in the US East region. Customers in this region may experience delay in the data coming to their Audit report. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. Automated monitoring systems will update affected components and will resolve operational status as systems recover.
For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
This incident affected: PingOne and PingOne Services - United States (.com services) (Webhook Event Subscriptions).