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System uptime in the past 90 days.

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PingOne Directory intermittent errors in the EU geography for a subset of users

Incident Report for Ping Identity

Resolved

This incident has been resolved
Posted May 13, 2026 - 02:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 13, 2026 - 01:41 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted May 13, 2026 - 01:38 UTC

Investigating

We are currently investigating intermittent errors affecting write operations in PingOne Directory in the EU geography for a subset of users. The Incident Response Team has been notified and is currently working the issue. We will update this message when the incident has been identified.

For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
Posted May 13, 2026 - 01:35 UTC
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