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P14C intermittent MFA failures on our EU region
Incident
Report for Ping Identity
Resolved
This incident has been resolved.
Update
We are continuing to monitor for any further issues.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to work on a fix for this issue.
Update
The issue has been identified and a fix is being implemented.
Identified
At 12:08 UTC we began operations to fix the underlying service issue. This work involves synchronising systems which takes time.
We continue to work on this service.
We continue to work on this service.
Update
We are continuing to investigate this issue.
Investigating
Monitoring systems have detected an issue with the PingOne For Customers Service. The Engineering team has been notified and is currently working the issue. We will update this message when the incident has been identified.
This incident affected: PingOne and PingOne Services - United States (.com services) (User Login, User Login API, Admin Login, PingOne MFA: API) and PingOne and PingOne Services - Europe (.eu services) (User Login, User Login API, PingOne MFA: API).