PingID Database Maintenance
Scheduled Maintenance Report for Ping Identity
Completed
We are closing this maintenance notification. The following was successfully completed:

* AU Data Center: Upgrade of the PingID database cluster software and addition of new nodes for capacity and redundancy.
* NA Data Center: Addition of new nodes for capacity and redundancy. Consistency checks are still ongoing and the nodes are not taking customer traffic.

The following will be rescheduled:

* EU Data Center: Upgrade of the PingID database cluster software and addition of new nodes for capacity and redundancy.
* NA Data Center: Upgrade of the PingID database cluster software and cut over to the new nodes for capacity and redundancy.

This maintenance is closed. A new notice will be posted for the rescheduled maintenance.
Posted 7 months ago. Jan 02, 2018 - 19:12 UTC
Update
The NA database cluster is still undergoing consistency checks as part of the addition of the new nodes during the maintenance window. We expect these checks to continue for the next few hours. As we have not seen increased error rates or issues we do not expect customer impact. Once the consistency checks are completed, this page will be updated. We are closely monitoring system error rates and performance.
Posted 7 months ago. Dec 29, 2017 - 19:20 UTC
Update
This maintenance is still in progress. We are closely monitoring system error rates and performance to ensure there is minimal customer impact.
Posted 7 months ago. Dec 29, 2017 - 18:03 UTC
Update
This maintenance is still in progress. We are closely monitoring system error rates and performance to ensure there is minimal customer impact.
Posted 7 months ago. Dec 29, 2017 - 15:15 UTC
Update
This maintenance is still in progress. We are closely monitoring system error rates and performance to ensure there is minimal customer impact.
Posted 7 months ago. Dec 29, 2017 - 12:27 UTC
Update
This maintenance is still in progress. We are closely monitoring system error rates and performance to ensure there is minimal customer impact.
Posted 7 months ago. Dec 29, 2017 - 09:51 UTC
Update
Scheduled maintenance is currently in progress for our NA data center. We will provide updates as necessary.
Posted 7 months ago. Dec 29, 2017 - 04:00 UTC
Update
Database maintenance for our EU datacenter is being postponed and will be rescheduled. A new maintenance notice will be posted once rescheduled. We will provide an update when the maintenance starts for our NA data center.
Posted 7 months ago. Dec 28, 2017 - 21:59 UTC
Update
Database maintenance is completed for our AU data center. We will provide an update when the next maintenance starts for our EU data center.
Posted 7 months ago. Dec 28, 2017 - 19:03 UTC
In progress
Scheduled maintenance is currently in progress for our AU data center. We will provide updates as necessary.
Posted 7 months ago. Dec 28, 2017 - 15:00 UTC
Scheduled
Ping Identity's database tier will be undergoing maintenance to remediate issues discovered during the previous PingID service interruption (https://status.pingidentity.com/incidents/stkz9gklfg9w).

During this time, our Site Reliability Engineering and DevOps teams will be upgrading the PingID database cluster software and adding additional nodes for capacity and redundancy. The schedule for each region is below:

* AU Data Center (12/28) - 15:00 UTC to 21:00 UTC
* EU Data Center (12/28) - 21:00 UTC to 03:00 UTC (12/29)
* NA Data Center (12/29) - 04:00 UTC to 10:00 UTC

Systems that will be affected during this time:
* All PingID services

We expect this upgrade to be transparent to customers. Authentication requests may be delayed slightly or need to be retried during this time. These system updates and upgrades are designed to improve overall system reliability.

The Site Reliability Team will update status as we progress. Please contact support@pingidentity.com if you have any additional questions.
Posted 7 months ago. Dec 19, 2017 - 21:18 UTC
This scheduled maintenance affected: PingID Services (PingID Authenticator - North America (.com), PingID Authenticator - Europe (.eu), PingID Authenticator - Australia (.com.au), PingID Server - North America (.com), PingID Server - Europe (.eu), PingID Server - Australia (.com.au)).