Welcome to Ping Identity's system status site.
Please subscribe to updates to get up to the minute alert notifications on any service interuptions.
On September 23, 2019 beginning at 22:30 UTC, some customers experienced the inability to authenticate with PingID MFA in our Oregon region due to an underlying database issue. A restart of the database resolved the issue. Traffic was not automatically redirected to our Ohio region as the service was not in a full outage state in Oregon.
On September 23, 2019 beginning at 22:30 UTC, some customers experienced the inability to authenticate with PingID MFA hosted in our Oregon region. Authentications in our Ohio region were not affected. Services were fully recovered at 23:02 UTC.
September 23, 2019 (all times in UTC)
Service restoration occurred after a database node restart. Normally, if a node has failed, it is taken out of the cluster automatically. In this edge case, one node was reported as operating normally to the rest of the cluster, but that node saw the rest of the cluster as not available.