Connectivity Issues in US West Region
Incident Report for Ping Identity
Resolved
This incident has been resolved.
Posted Aug 31, 2021 - 19:39 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 31, 2021 - 19:21 UTC
Update
We have routed most services around connectivity issues in the US West region. We continue to work on the few remaining services.
Posted Aug 31, 2021 - 19:09 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 31, 2021 - 18:48 UTC
Investigating
We are currently investigating connectivity issues in US West. Users may receive elevated error rates.
Posted Aug 31, 2021 - 18:46 UTC
This incident affected: PingOne and PingOne Services (PingOne for Customers & PingOne for Workforce) (Admin Login - North America (.com), Subscriptions (Webhooks) - North America (.com), MFA API - North America (.com), PingOne MFA - North America (.com), PingOne Risk Management - North America (.com), User Login API - North America (.com)), PingID (PingID Server - North America (.com)), and PingOne (PingOne for Enterprise & PingOne SSO for SaaS Applications) (Directory Login - North America (.com), SCIM Provisioning - North America (.com)).