System Status
System Status
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PingID & PingOne MFA North America SMS Interruption
Incident
Report for Ping Identity
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to work on a fix for this issue.
Update
We are continuing to work on a fix for this issue.
Identified
PingOne MFA, PingID and PingID SDK SMS customers in the North America may experience an issue receiving the one-time passcode message due to third-party service interruptions. Subsequent attempts (retry) from the end-user is expected to succeed. We are currently engaged with our partners to resolve the issue.
Investigating
We are currently investigating this issue.
This incident affected: PingID - United States (.com services) (PingID Server, PingID SDK Server) and PingOne and PingOne Services - United States (.com services) (PingOne MFA).