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PingID & PingOne MFA North America SMS Interruption
Incident Report for Ping Identity
Resolved
This incident has been resolved.
Posted May 17, 2022 - 01:52 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 16, 2022 - 23:09 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 16, 2022 - 22:10 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 16, 2022 - 21:02 UTC
Identified
PingOne MFA, PingID and PingID SDK SMS customers in the North America may experience an issue receiving the one-time passcode message due to third-party service interruptions. Subsequent attempts (retry) from the end-user is expected to succeed. We are currently engaged with our partners to resolve the issue.
Posted May 16, 2022 - 19:56 UTC
Investigating
We are currently investigating this issue.
Posted May 16, 2022 - 19:46 UTC
This incident affected: PingID - United States (.com services) (PingID Server, PingID SDK Server) and PingOne and PingOne Services - United States (.com services) (PingOne MFA).