System Status

System Status

Welcome to Ping Identity's system status site.

System Uptime

System Uptime

System uptime in the past 90 days.

Past Incidents Past Incidents

Welcome to Ping Identity's system status site.

Outbound SMS Delivery to Rogers and Fido in Canada

Incident Report for Ping Identity

Resolved

This incident has been resolved.
Posted Mar 23, 2021 - 12:23 UTC

Update

Our provider has confirmed that recovery is progressing. We will continue to monitor for improvements. We will provide another update in 2 hours or as information becomes available.
Posted Mar 23, 2021 - 09:53 UTC

Monitoring

Our provider has confirmed that recovery is progressing. We will continue to monitor for improvements. We will provide another update in 2 hours or as information becomes available.
Posted Mar 23, 2021 - 07:15 UTC

Update

We are continuing to experience higher than normal delays with outbound SMS delivery to Rogers and Fido networks in Canada. We continue to monitor our provider for updates and will provide another update in 2 hours or as information becomes available.
Posted Mar 23, 2021 - 06:02 UTC

Identified

We are continuing to experience higher than normal delays with outbound SMS delivery to Rogers and Fido networks in Canada. We continue to monitor our provider for updates.
Posted Mar 23, 2021 - 04:58 UTC

Monitoring

Our provider has confirmed that recovery is progressing. We will continue to monitor for improvements. We will provide another update in 2 hours or as information becomes available.
Posted Mar 23, 2021 - 03:17 UTC

Identified

We are currently experiencing higher than normal delays with outbound SMS delivery to Rogers and Fido networks in Canada. We continue to monitor our provider for updates.
Posted Mar 23, 2021 - 02:32 UTC

Monitoring

Our provider has confirmed that recovery is progressing. We will continue to monitor for improvements. We will provide another update in 2 hours or as information becomes available.
Posted Mar 23, 2021 - 01:11 UTC

Update

We are experiencing improved delivery rates for Roger's and Fido's customers. We continue to monitor our provider for updates.
Posted Mar 23, 2021 - 00:34 UTC

Update

We are tracking the latest with our provider. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Mar 22, 2021 - 22:03 UTC

Update

-
Posted Mar 22, 2021 - 22:03 UTC

Identified

We are currently experiencing higher than normal delays with outbound SMS delivery to Rogers and Fido networks in Canada. This is currently impacting end users who use either of these carriers as their mobile provider.
Posted Mar 22, 2021 - 21:24 UTC
This incident affected: Twilio (SMS Long Code, United States).