As announced earlier this year, Ping Identity will be expanding our production systems into the AWS EU West (Ireland) Region. In order to serve you better, this region is scheduled to start carrying production traffic in September. Services in this region are being launched to improve overall system reliability, meet the needs of our growing service, and expand our capabilities for business continuity.
While the URLs will not change, there will be new IP addresses associated with the additional
regional endpoints. Customers (and potentially their customers or affiliates) who have
whitelisted the existing IP addresses for these endpoints will need to add additional IP
addresses for the new endpoints. Detailed information on the new IP addresses are listed in this article: https://support.pingidentity.com/s/article/PingOne-PingID-Data-Centers-and-IP-Address
. Please note that the existing endpoint IP addresses remain in effect for this service expansion.
As long as customer applications do not cache the old IP addresses and honor DNS time to live values, there should be no additional changes required. In the event that those addresses are cached, a restart may be required. We recommend customers have someone available to test/validate their workflows after traffic is routed to the new region. SSO and MFA services should be available by 00:30 UTC and all services will be available by 02:00 UTC.
For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html