Migrating PingOne/PingID To New AWS Region (.eu)
Scheduled Maintenance Report for Ping Identity
Completed
The scheduled maintenance is complete. We will continue to monitor critical services. This will be the final update.
Posted Sep 21, 2019 - 03:37 UTC
Update
Migration is complete. Verification is currently underway for all services.
The following are confirmed:

SCIM Provisioning
Office 365 Service
Directory API
Directory Login
PingID Authenticator
PingID Server
PingOne Dock
PingOne SDK

Still testing non-critical path services.
Posted Sep 21, 2019 - 03:09 UTC
Update
Migration is complete. Verification is currently underway for all services.

The following are confirmed:

SCIM Provisioning
Office 365 Service
Directory API
Directory Login
PingID Authenticator
PingID Server
PingOne Dock
Posted Sep 21, 2019 - 02:35 UTC
Update
Migration is complete. Verification is currently underway for all services.

The following are confirmed:

SCIM Provisioning
Office 365 Service
Directory API
Directory Login
Posted Sep 21, 2019 - 02:05 UTC
Verifying
Migration is complete. Verification is currently underway for all services.
Posted Sep 21, 2019 - 01:32 UTC
Update
Authentication flows have been tested and verified. Additional updates will follow as other services are confirmed.
Posted Sep 21, 2019 - 01:05 UTC
Update
Migration is still underway. The next status will be posted in 30 minutes.
Posted Sep 21, 2019 - 00:38 UTC
In progress
The migration to IRE is in progress. There will be a short interruption in service as endpoints are migrated to the new region. Another update will be posted once the initial activities are completed. Users may need to re-authenticate after the migration.
Posted Sep 21, 2019 - 00:00 UTC
Scheduled
As announced earlier this year, Ping Identity will be expanding our production systems into the AWS EU West (Ireland) Region. In order to serve you better, this region is scheduled to start carrying production traffic in September. Services in this region are being launched to improve overall system reliability, meet the needs of our growing service, and expand our capabilities for business continuity.

While the URLs will not change, there will be new IP addresses associated with the additional
regional endpoints. Customers (and potentially their customers or affiliates) who have
whitelisted the existing IP addresses for these endpoints will need to add additional IP
addresses for the new endpoints. Detailed information on the new IP addresses are listed in this article: https://support.pingidentity.com/s/article/PingOne-PingID-Data-Centers-and-IP-Address. Please note that the existing endpoint IP addresses remain in effect for this service expansion.

As long as customer applications do not cache the old IP addresses and honor DNS time to live values, there should be no additional changes required. In the event that those addresses are cached, a restart may be required. We recommend customers have someone available to test/validate their workflows after traffic is routed to the new region. SSO and MFA services should be available by 00:30 UTC and all services will be available by 02:00 UTC.

For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html).
Posted Sep 05, 2019 - 18:36 UTC
This scheduled maintenance affected: PingID Services (PingID Authenticator - Europe (.eu), PingID Server - Europe (.eu), PingID SDK Server - Australia (.com.au)) and PingOne Services (PingOne dock - Europe (.eu), Directory Login - Europe (.eu), Directory API - Europe (.eu), Office365 Service - Europe (.eu), SCIM Provisioning - Europe (.eu)).