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Email MFA - Bounce Rate above threshold

Incident Report for Ping Identity

Resolved

We believe the issue was isolated to one account with specific reason for the bounces to occur.
The service is continuing to operate normally. Marking this incident closed.

Posted Aug 17, 2020 - 12:25 UTC

Monitoring

By 07:48 ET the bounce rate was below threshold.
Investigating cause.

Posted Aug 17, 2020 - 12:00 UTC

Investigating

At 07:43 ET we detected a higher bounce rates on emailed MFA requests.
Investigating.

Posted Aug 17, 2020 - 11:58 UTC

This incident affected: PingID Global (Notification Services).

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