System Uptime

System uptime in the past 90 days.

Past Incidents Past Incidents

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Intermittent Yubico / Yubikey MFA Authentication Issues

Incident Report for Ping Identity

Resolved

This incident has been resolved.

Posted Dec 08, 2021 - 02:59 UTC

Monitoring

Our vendor has resolved the issue and we are monitoring the results.

Posted Dec 08, 2021 - 02:07 UTC

Identified

The issue has been identified by our 3rd party service provider and they are working to resolve.
We have implemented a timeout change to try and help customers successfully authenticate during this time. We do recommend using an alternative solution until it is resolved for the best experience.

Posted Dec 07, 2021 - 17:17 UTC

Investigating

We are investigating an uptick in timeouts when processing Yubico/Yubikey authentication requests. Customers that are impacted are requested to retry. We are investigating measures we can perform to mitigate the issue.

Posted Dec 07, 2021 - 16:29 UTC

This incident affected: PingID - United States (.com services) (PingID Authenticator).

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System Status

System Uptime

System Uptime

Past Incidents Past Incidents