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EU MFA Authenticator Delays
Incident Report for Ping Identity
Resolved
This incident has been resolved.
Posted Sep 21, 2022 - 16:41 UTC
Monitoring
Node replacement has completed and the service has stabilised. Service was temporarily under a large amount of pressure due to 66% of the Authenticator front end service layer being marked as unhealthy. This routed all the traffic through the remaining 33% for a short time, leading to higher than normal response times. As per yesterday we continue to investigate why this happened.
Posted Sep 21, 2022 - 07:49 UTC
Investigating
We are currently investigating this issue.
Posted Sep 21, 2022 - 07:33 UTC
This incident affected: PingID - Europe (.eu services) (PingID Authenticator).
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