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Heritage ForgeRock customer access to the Ping Support Portal has been restored
Incident Report for Ping Identity
Resolved
We are pleased to inform you that Heritage ForgeRock customers now have restored access to the Ping Support Portal, and the case visibility issues experienced by Ping customers have been resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding during this time.

In the interim, the Ping team is available to assist with user management on your behalf until a permanent solution is implemented. We are committed to resolving this matter promptly.

To initiate your new experience, please review the Support Portal Guide.
Posted Oct 24, 2024 - 21:18 UTC
This incident affected: Pingidentity.com Website (support.pingidentity.com).