PingID Service Outage (
Incident Report for Ping Identity

Beginning at roughly 3:03 UTC, DNS lookups for the domain resulted in "Host not found" results. Service was restored with a configuration change on our primary DNS provider.

Customers may have been unable to resolve, and therefore connect to PingID, which includes Push, Voice, SMS, and Email services.

In some cases, there was no impact. In other cases, service was interrupted.

Posted Mar 03, 2020 - 14:52 UTC

This incident has been resolved.
Posted Mar 02, 2020 - 04:49 UTC
A fix has been implemented and we are monitoring the results.
Posted Mar 02, 2020 - 04:25 UTC
The issue has been identified and a fix is being implemented.
Posted Mar 02, 2020 - 04:15 UTC
We are currently investigating this issue.
Posted Mar 02, 2020 - 03:31 UTC
This incident affected: PingID (PingID Authenticator - Australia (, PingID Server - Australia (