System Status
System Status
Welcome to Ping Identity's system status site.System Uptime
System Uptime
System uptime in the past 90 days.Past Incidents Past Incidents
Welcome to Ping Identity's system status site.
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Some Android users are not able to use their PingID application or custom app with PingOne MFA SDK
Incident
Report for Ping Identity
Resolved
The service provider's fix appears to have resolved the issue. This incident is now closed.
Update
The service provider has deployed a fix. We are experiencing signs of recovery.
Update
The service provider is still working on resolving the issue.
Update
The service provider is working to address the issue and has provided a 2-hour ETA.
Update
Still investigating.
Identified
PingOne Multitenant MFA Android users are experiencing a global service degradation. A change in the data format of the Certificate Transparency API broke a widely used Android library that provides Certificate Transparency verification. This issue prevents Android devices from validating SSL certificates during MFA push operations. All other MFA operations such as email, OTP, and SMS remain operational. We continue to investigate the best path toward resolution.
Update
We are continuing to investigate this issue.
Update
PingID users are unable to perform MFA with push notifications to Android devices at this time. One Time Passcodes on Android devices continue to function. We continue to investigate.
Investigating
We are currently investigating this issue.
This incident affected: PingID Global (PingID App), PingOne and PingOne Services - United States (.com services) (PingOne MFA), PingOne and PingOne Services - Europe (.eu services) (PingOne MFA), and PingOne and PingOne Services - Australia (.asia and .com.au services) (PingOne MFA).