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PingOne and DaVinci Service Interruption in North America

Incident Report for Ping Identity

Resolved

This incident has been resolved.
Posted Aug 29, 2023 - 22:15 UTC

Monitoring

The duration of the impact was from approximately 18:40 UTC to 18:50 UTC. North America traffic is currently being routed to a single-datacenter. Customers should not be experiencing any service issues at this time.
Posted Aug 29, 2023 - 19:42 UTC

Identified

DaVinci & PingOne administrative function and some Davinci end-user functions are experiencing intermittent delays and increased errors in our US-East datacenter. All traffic has been routed to our fully functional data center in US-West. Engineering and operations are currently working to bring the East datacenter back online.
Posted Aug 29, 2023 - 19:01 UTC

Investigating

We are currently investigating this issue.
Posted Aug 29, 2023 - 18:57 UTC
This incident affected: PingOne and PingOne Services - United States (.com services) (Admin Login, DaVinci - Runtime).
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