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Action MFA 500 Errors

Incident Report for Ping Identity

Resolved

A flow orchestration change to our caching implementation led to an increase in 500 errors in
the action-mfa service. The change in flow orchestration failed to deploy during the canary
phase - meaning that for the duration of the canary phase 10% of traffic went through the new
deployment and experienced errors. Engineering identified the culprit was in the change within
the Flow Orchestration service. The platform self-healed as the change failed during the canary
phase of deployment, and was automatically reverted by the pipeline.

Posted Sep 25, 2023 - 20:00 UTC

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