System Status
System Status
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System Uptime
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SMS OTP Service Status Notification
Incident
Report for Ping Identity
Resolved
The issue with our SMS provider has been resolved. SMS OTP delivery is fully operational.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to work on a fix for this issue.
Update
We are continuing to work on a fix for this issue.
Identified
The issue has been identified and a fix is being implemented.
Investigating
A small subset of PingOne & PingID users are experiencing non-delivery for SMS OTP messages. However, upon retry, messages are delivered successfully. We are working with our SMS vendor to resolve the issue.
This incident affected: PingID Global (Notification Services), PingOne and PingOne Services - United States (.com services) (PingOne MFA), PingOne and PingOne Services - Europe (.eu services) (PingOne MFA), PingOne and PingOne Services - Australia (.asia services) (PingOne MFA), and PingOne and PingOne Services - Canada (.ca services) (PingOne MFA).