The issue with our SMS provider has been resolved. SMS OTP delivery is fully operational.
Posted Feb 15, 2024 - 21:15 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 15, 2024 - 21:14 UTC
Update
We are continuing to work on a fix for this issue.
Posted Feb 15, 2024 - 20:49 UTC
Update
We are continuing to work on a fix for this issue.
Posted Feb 15, 2024 - 19:22 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 15, 2024 - 16:38 UTC
Investigating
A small subset of PingOne & PingID users are experiencing non-delivery for SMS OTP messages. However, upon retry, messages are delivered successfully. We are working with our SMS vendor to resolve the issue.
Posted Feb 15, 2024 - 16:37 UTC
This incident affected: PingID Global (Notification Services), PingOne and PingOne Services - United States (.com services) (PingOne MFA), PingOne and PingOne Services - Europe (.eu services) (PingOne MFA), PingOne and PingOne Services - Australia (.asia and .com.au services) (PingOne MFA), and PingOne and PingOne Services - Canada (.ca services) (PingOne MFA).
