PingOne US East Elevated Error Rates
Incident Report for Ping Identity
Resolved
The infrastructure issue from our service provider is resolved. All services in the us-east region have been restored.
Posted Nov 24, 2021 - 21:43 UTC
Monitoring
At 18:30 UTC our systems started indicating PingOne elevated error rates from our us-east region. Upon investigation our Incident Response Team isolated the issue to our us-east region and routed traffic away from that region. The traffic shift was completed at 18:45 UTC and error ates subsided. Our infrastructure provider has confirmed issues with key services in the us-east region. We will continue to monitor provider updates before additional action is taken.
Posted Nov 24, 2021 - 19:40 UTC
This incident affected: PingOne and PingOne Services (PingOne for Customers & PingOne for Workforce) (MFA API - North America (.com), PingOne Authorize (.com) - Administration, PingOne MFA - North America (.com), PingOne Risk Management - North America (.com), PingOne Verify - North America (.com), User Login API - North America (.com), User Login - North America (.com)).