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System uptime in the past 90 days.

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PingOne US East Elevated Error Rates

Incident Report for Ping Identity

Resolved

The infrastructure issue from our service provider is resolved. All services in the us-east region have been restored.
Posted Nov 24, 2021 - 21:43 UTC

Monitoring

At 18:30 UTC our systems started indicating PingOne elevated error rates from our us-east region. Upon investigation our Incident Response Team isolated the issue to our us-east region and routed traffic away from that region. The traffic shift was completed at 18:45 UTC and error ates subsided. Our infrastructure provider has confirmed issues with key services in the us-east region. We will continue to monitor provider updates before additional action is taken.
Posted Nov 24, 2021 - 19:40 UTC
This incident affected: PingOne and PingOne Services - United States (.com services) (User Login, User Login API, PingOne MFA: API, PingOne MFA, PingOne Protect, PingOne Verify, PingOne Authorize - Administration).
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