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System uptime in the past 90 days.

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PingOne DaVinci EU Service Degradation

Incident Report for Ping Identity

Resolved

This incident has been resolved.
Posted Oct 13, 2022 - 04:01 UTC

Monitoring

A portion of user authentication attempts via PingOne DaVinci were failing with a 502 error. We have redirected EU traffic fully to the healthy datacenter while we continue to resolve the root-cause. There is currently no service impact.
Posted Oct 13, 2022 - 01:15 UTC

Update

We are continuing to work on a fix for this issue.
Posted Oct 13, 2022 - 01:07 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 13, 2022 - 01:05 UTC

Investigating

We are currently investigating this issue.
Posted Oct 13, 2022 - 00:58 UTC
This incident affected: PingOne and PingOne Services - Europe (.eu services) (User Login, User Login API, Admin Login, DaVinci - Runtime, PingOne MFA: API, PingOne MFA, PingOne Protect, Webhook Event Subscriptions).
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