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EMAIL OTP Delivery failures from US-EAST

Incident Report for Ping Identity

Resolved

This incident has been resolved.
Posted Dec 13, 2023 - 13:11 UTC

Monitoring

Mitigation has been put in place and we believe service to be operating normally again at this time. We will continue to monitor. Please reach out to our support teams if you are still impacted.
Posted Dec 13, 2023 - 12:12 UTC

Identified

We have moved traffic out of the affected region to reduce impact.
Posted Dec 13, 2023 - 12:01 UTC

Investigating

We are aware of an issue receiving OTP emails from our US-EAST datacenter and are working to resolve the issue. We recommend switching to SMS/Device OTP in the interim.
Posted Dec 13, 2023 - 11:47 UTC
This incident affected: PingID Global (Email OTP).
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