Enabling Multi-Region Traffic (.eu)
Scheduled Maintenance Report for Ping Identity
Completed
During validation, issues were discovered with the interactions of services for a few workflows. Engineering teams were not able to correct the issues during the specified timeframe. As a precaution, all services have been reverted back to the primary (Ireland) region and a new schedule will be published soon to re-enable multi-region traffic.
Posted Feb 29, 2020 - 01:56 UTC
Update
Multi-region routing is enabled and validated for the following services:

Office 365 Service
PingOne dock
Single Sign-on

We are investigating increased error rates with PingID using Policy services. PingID SDK services are not impacted.
Posted Feb 29, 2020 - 01:12 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 28, 2020 - 23:00 UTC
Scheduled
In order to serve you better, Ping Identity will be re-enabling traffic to the AWS Frankfurt Region. Traffic will be automatically balanced between both AWS regions (Frankfurt and Ireland). This is being launched to improve overall system reliability, meet the needs of our growing service, and expand our capabilities for business continuity.

No changes are expected for our customers as this will only be a change in how we route our traffic based on geography and enable automated failover in the event of a service interruption in a single AWS region. Users may need to re-authenticate after this is completed.

The URLs will not change, and the Frankfurt IP addresses used prior to the launch of Ireland services last year will be put back in service. Customers (and potentially their customers or affiliates) who have whitelisted the existing IP addresses for our endpoints should verify their lists to ensure the old IP addresses were not accidentally removed. Detailed information on IP addresses are listed in this article: https://support.pingidentity.com/s/article/PingOne-PingID-Data-Centers-and-IP-Address.

For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html).
Posted Feb 14, 2020 - 15:02 UTC
This scheduled maintenance affected: PingID Services (PingID Authenticator - Europe (.eu), PingID Server - Europe (.eu), PingID SDK Server - Europe (.eu)) and PingOne Services (PingOne dock - Europe (.eu), Directory Login - Europe (.eu), Directory API - Europe (.eu), Office365 Service - Europe (.eu), SCIM Provisioning - Europe (.eu)).