System Status
System Status
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Welcome to Ping Identity's system status site.
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Enabling Multi-Region Traffic (.eu)
Scheduled Maintenance
Report for Ping Identity
Completed
During validation, issues were discovered with the interactions of services for a few workflows. Engineering teams were not able to correct the issues during the specified timeframe. As a precaution, all services have been reverted back to the primary (Ireland) region and a new schedule will be published soon to re-enable multi-region traffic.
Update
Multi-region routing is enabled and validated for the following services:
Office 365 Service
PingOne dock
Single Sign-on
We are investigating increased error rates with PingID using Policy services. PingID SDK services are not impacted.
Office 365 Service
PingOne dock
Single Sign-on
We are investigating increased error rates with PingID using Policy services. PingID SDK services are not impacted.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
In order to serve you better, Ping Identity will be re-enabling traffic to the AWS Frankfurt Region. Traffic will be automatically balanced between both AWS regions (Frankfurt and Ireland). This is being launched to improve overall system reliability, meet the needs of our growing service, and expand our capabilities for business continuity.
No changes are expected for our customers as this will only be a change in how we route our traffic based on geography and enable automated failover in the event of a service interruption in a single AWS region. Users may need to re-authenticate after this is completed.
The URLs will not change, and the Frankfurt IP addresses used prior to the launch of Ireland services last year will be put back in service. Customers (and potentially their customers or affiliates) who have whitelisted the existing IP addresses for our endpoints should verify their lists to ensure the old IP addresses were not accidentally removed. Detailed information on IP addresses are listed in this article: https://support.pingidentity.com/s/article/PingOne-PingID-Data-Centers-and-IP-Address.
For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html).
No changes are expected for our customers as this will only be a change in how we route our traffic based on geography and enable automated failover in the event of a service interruption in a single AWS region. Users may need to re-authenticate after this is completed.
The URLs will not change, and the Frankfurt IP addresses used prior to the launch of Ireland services last year will be put back in service. Customers (and potentially their customers or affiliates) who have whitelisted the existing IP addresses for our endpoints should verify their lists to ensure the old IP addresses were not accidentally removed. Detailed information on IP addresses are listed in this article: https://support.pingidentity.com/s/article/PingOne-PingID-Data-Centers-and-IP-Address.
For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html).
This scheduled maintenance affected: PingOne for Enterprise - Europe (.eu services) (Directory API, Directory Login, Office365 Service, PingOne Dock, SCIM Provisioning) and PingID - Europe (.eu services) (PingID Authenticator, PingID SDK Server, PingID Server).