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Intermittent Issues in SMS service for MFA Authentication
Incident
Report for Ping Identity
Resolved
This incident has been resolved.
Update
The SMS service is fully recovered for all customers. We will continue to monitor any updates from the service provider.
Monitoring
We failed over the SMS service to another service provider and are monitoring the results.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
We are experiencing intermittent issues with our SMS service provider. Customers using SMS for MFA authentication are impacted. We are investigating measures we can perform to mitigate the issue.
This incident affected: PingID - Australia (.com.au services) (SMS Australia), PingID Global (PSTN), PingID - Europe (.eu services) (SMS Europe), and PingID - United States (.com services) (SMS, SMS Middle East & Africa).