Intermittent Issues in SMS service for MFA Authentication

Incident Report for Ping Identity

Resolved

This incident has been resolved.

Posted Dec 11, 2021 - 02:51 UTC

Update

The SMS service is fully recovered for all customers. We will continue to monitor any updates from the service provider.

Posted Dec 10, 2021 - 21:37 UTC

Monitoring

We failed over the SMS service to another service provider and are monitoring the results.

Posted Dec 10, 2021 - 21:14 UTC

Update

We are continuing to investigate this issue.

Posted Dec 10, 2021 - 21:11 UTC

Update

We are continuing to investigate this issue.

Posted Dec 10, 2021 - 21:10 UTC

Investigating

We are experiencing intermittent issues with our SMS service provider. Customers using SMS for MFA authentication are impacted. We are investigating measures we can perform to mitigate the issue.

Posted Dec 10, 2021 - 21:08 UTC

This incident affected: PingID (Twilio SMS (Please check https://status.twilio.com for details), Twilio SMS, APAC, Twilio SMS, Europe, Twilio SMS, Middle East & Africa, Twilio PSTN).