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PingID & PingOne MFA North America SMS Interruption

Incident Report for Ping Identity

Resolved

The incident has been resolved.
Posted May 22, 2022 - 05:23 UTC

Update

We are continuing to work on a fix for this issue.
Posted May 21, 2022 - 20:13 UTC

Identified

PingOne MFA, PingID and PingID SDK SMS customers in the North America may experience an issue receiving the one-time passcode message due to third-party service interruptions. Subsequent attempts (retry) from the end-user is expected to succeed. We are currently engaged with our partners to resolve the issue.
Posted May 21, 2022 - 20:04 UTC

Investigating

We are currently investigating this issue.
Posted May 21, 2022 - 20:03 UTC
This incident affected: PingID - United States (.com services) (PingID Server, PingID SDK Server) and PingOne and PingOne Services - United States (.com services) (PingOne MFA).
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