On September 9th, PingID Authentication services experienced a degradation of service in North America, Oregon between 1903 UTC and 2023 UTC. During this time elevated error rates resulted in 2.9% of the users attempting to authenticate receiving an error. All services in the Ohio region continued to operate without issue.

Standard database maintenance prior to the onset of the event resulted in intermittent slow query performance when applied to specific nodes within our cluster in Oregon. We have taken steps necessary to prevent this activity from impacting services in the future.