Support Portal Outage
Incident Report for Ping Identity
This incident has been resolved.
Posted May 12, 2021 - 03:46 UTC
We continue to see services recover with our provider and will continue to monitor the recovery process.
Posted May 12, 2021 - 03:12 UTC
Our support portal is experiencing a temporary outage, so access to cases and the community are currently unavailable. We’re aware of the issue and are actively working on restoring the portal as soon as possible.

If you're unable to access our support portal due to the outage, have a Severity 1 issue or would like to create a case or check the status of an existing case, please contact us by phone:

* North America - U.S. and Canada: +1.855.355.7464
* APAC - Asia Pacific and Japan: +61 1800 370 672
* EMEA - Europe, Middle East and Africa: +44 (0) 808 196 0788

We apologize for the inconvenience.

The Ping Identity Team
Posted May 11, 2021 - 23:47 UTC
This incident affected: Website (,,,