PingID Database Maintenance (.com)
Scheduled Maintenance Report for Ping Identity
Completed
This maintenance is completed. All testing has completed, and the system is stable and operating normally.
Posted 5 months ago. Jan 21, 2018 - 23:52 UTC
Update
We are on the last steps of the upgrade process. After that is completed, we will begin performing validation checks.
Posted 5 months ago. Jan 21, 2018 - 18:55 UTC
Update
The upgrade is still in progress. Next update posted in 1 hour.
Posted 5 months ago. Jan 21, 2018 - 17:58 UTC
Update
The upgrade is still in progress. We will provide hourly updates until completed.
Posted 5 months ago. Jan 21, 2018 - 17:02 UTC
Update
The upgrade is progressing normally. Next update expected in 90 minutes.
Posted 5 months ago. Jan 21, 2018 - 15:41 UTC
Update
This maintenance is still in progress. Data has been replicated and we are continuing the upgrade process. Next update expected in 2 hours.
Posted 5 months ago. Jan 21, 2018 - 13:02 UTC
Update
Error rates are returning to normal.
Posted 5 months ago. Jan 21, 2018 - 04:07 UTC
Update
We are noticing higher than usual error rates and and are investigating.
Posted 5 months ago. Jan 21, 2018 - 03:42 UTC
Update
Error rates are returning to normal.
Posted 5 months ago. Jan 21, 2018 - 02:57 UTC
Update
We are still noticing higher than usual error rates and and are investigating. Authentications may be delayed or need to be retried.
Posted 5 months ago. Jan 21, 2018 - 02:34 UTC
Update
We are noticing higher than usual error rates and and are investigating. Authentications may be delayed or need to be retried.
Posted 5 months ago. Jan 21, 2018 - 02:21 UTC
Update
Error rates have returned to normal.
Posted 5 months ago. Jan 21, 2018 - 01:40 UTC
Update
We are noticing higher than usual error rates and and are investigating.
Posted 5 months ago. Jan 21, 2018 - 01:16 UTC
Update
This maintenance is still in progress. We are completing data validation and consistency checks before starting the next steps in the upgrade. We are closely monitoring system error rates and performance to ensure there is minimal customer impact. Next update expected in 2 hours.
Posted 5 months ago. Jan 21, 2018 - 00:04 UTC
Update
This maintenance is still in progress. Over the next few minutes users may see failed authentications and may need to retry. We are closely monitoring system error rates and performance to ensure there is minimal customer impact.
Posted 5 months ago. Jan 20, 2018 - 23:16 UTC
Update
This maintenance is still in progress and progressing according to plan. We are closely monitoring system error rates and performance to ensure there is minimal customer impact. Next update expected in 4 hours.
Posted 5 months ago. Jan 20, 2018 - 16:54 UTC
Update
This maintenance is still in progress and progressing according to plan. We are closely monitoring system error rates and performance to ensure there is minimal customer impact. Next update expected in 4 hours.
Posted 5 months ago. Jan 20, 2018 - 12:11 UTC
Update
This maintenance is still in progress and progressing according to plan. We are closely monitoring system error rates and performance to ensure there is minimal customer impact. Next update expected in 2 hours.
Posted 5 months ago. Jan 20, 2018 - 10:03 UTC
Update
This maintenance is still in progress and progressing according to plan. We are closely monitoring system error rates and performance to ensure there is minimal customer impact. Next update expected in 4 hours.
Posted 5 months ago. Jan 20, 2018 - 05:46 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 5 months ago. Jan 20, 2018 - 04:00 UTC
Scheduled
Ping Identity's PingID database tier in our North American data center will be undergoing maintenance to remediate issues discovered during previous PingID service interruptions. This is a follow up to the 01/16/18 maintenance. During this time, our Site Reliability Engineering team will be upgrading the PingID database cluster software.

Systems that will be affected during this time:
* PingID services (.com)

All efforts will be made to keep this maintenance transparent to customers. There may be periods of time where authentication requests are delayed or unsuccessful during this time. These system updates and upgrades are designed to improve overall system reliability and is an extended window to complete data validation after the upgrade.

The Site Reliability Team will update status as we progress. Please contact support@pingidentity.com if you have any additional questions.
Posted 5 months ago. Jan 18, 2018 - 21:10 UTC
This scheduled maintenance affected: PingID Services (PingID Authenticator - North America (.com), PingID Server - North America (.com)).