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PingOne LDAP Gateway Intermittent Errors in North America
Incident
Report for Ping Identity
Resolved
A subset of customers are experiencing issues with their Gateways. If you suspect your Gateway is no longer functioning, the issue can be resolved via the PingOne Admin Console:
1. Login to the PingOne Admin Console
2. Go to Integrations > Gateways.
3. For each of the gateways, disable the gateway using the toggle button on the right hand side of the list, then re-enable it.
If you are still experiencing issues after performing this action, please open a Support case.
1. Login to the PingOne Admin Console
2. Go to Integrations > Gateways.
3. For each of the gateways, disable the gateway using the toggle button on the right hand side of the list, then re-enable it.
If you are still experiencing issues after performing this action, please open a Support case.
Update
A subset of customers are experiencing issues with their Gateways. If you suspect your Gateway is no longer functioning, the issue can be resolved via the PingOne Admin Console:
1. Login to the PingOne Admin Console
2. Go to Integrations > Gateways.
3. For each of the gateways, disable the gateway using the toggle button on the right hand side of the list, then re-enable it.
If you are still experiencing issues after performing this action, please open a Support case.
1. Login to the PingOne Admin Console
2. Go to Integrations > Gateways.
3. For each of the gateways, disable the gateway using the toggle button on the right hand side of the list, then re-enable it.
If you are still experiencing issues after performing this action, please open a Support case.
Identified
The issue has been identified and a fix is being implemented.
Investigating
We are currently investigating the issue that is affected a subset of customers.
This incident affected: PingOne and PingOne Services - United States (.com services) (PingOne LDAP Gateway).