PingOne Service Interruption (.com.au and .eu)
Incident Report for Ping Identity
Resolved
This incident has been resolved.
Posted 7 months ago. Jan 26, 2018 - 07:30 UTC
Monitoring
Connectivity has been restored to our Australian data centers (.com.au) and all services are functioning. The Site Reliability Engineering team are monitoring the services to ensure stability.
Posted 7 months ago. Jan 26, 2018 - 07:21 UTC
Update
Connectivity has been restored to our European data centers (.eu) and all services are functioning. The Site Reliability Engineering team is implementing the fix in Australia (.com.au) now.
Posted 7 months ago. Jan 26, 2018 - 07:11 UTC
Update
The Site Reliability Engineering team is still in the process of implementing the fix. Next update in 30 minutes.
Posted 7 months ago. Jan 26, 2018 - 06:57 UTC
Update
The Site Reliability Engineering team has identified the fix and is implementing it now.
Posted 7 months ago. Jan 26, 2018 - 06:14 UTC
Identified
We have identified issues with connectivity to our Europe (.eu) and Australian (.com.au) data centers. The Site Reliability Engineering team is working to resolve the issue. Services based in our North America data center (.com) do not appear to be impacted at this time. Next status update in 30 minutes.
Posted 7 months ago. Jan 26, 2018 - 05:25 UTC
Investigating
Monitoring systems have detected an issue with PingOne production systems in com.au and .eu. The Site Reliability Engineering team has been notified and is currently working the issue. Site Reliability will update this message when the incident has been identified. Automated monitoring systems will update affected components and will resolve operational status as systems recover.

For additional questions please contact support@pingidentity.com, or follow this incident on https://status.pingidentity.com for real-time service updates.
Posted 7 months ago. Jan 26, 2018 - 03:13 UTC
This incident affected: PingOne Services (Europe Critical Path (.eu), Australia Critical Path (.com.au), PingOne dock - Europe (.eu), PingOne dock - Australia (.com.au), Directory Login - Europe (.eu), Directory Login - Australia (.com.au), Directory API - Europe (.eu), Directory API - Australia (.com.au), Office365 Service - Europe (.eu), Office365 Service - Australia (.com.au), SCIM Provisioning - Europe (.eu), SCIM Provisioning - Australia (.com.au)).