We've deployed a fix and the service has been restored to full functionality.
Posted over 1 year ago. Sep 13, 2016 - 19:25 UTC
We've detected an issue impacting a small subset of customers of the Directory API service. Customers that use a count parameter > 1000 will see a message stating: "The requested search result index exceeds the allowed limit." We've identified a fix and are currently in the process of deploying it. ETA of the fix is 2-3 hours.
Posted over 1 year ago. Sep 13, 2016 - 18:24 UTC
This incident affected: PingOne Services (Directory API - North America (.com)).